Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Secret Base Toys will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
Secret Base Toys
Lot 215, 2nd Floor, Amcorp Mall,
Persiaran Barat, 46050 Petaling Jaya

Please contact us at or 016-217 2078 if you have any questions or doubts.